Refund policy

If you are not completely satisfied with your eligible NOTERA purchase, you may return it within 100 days of delivery for a full refund or exchange — no questions asked. This window significantly exceeds industry standards (Moleskine offers 14 days; most D2C stationery brands offer 30 days) and reflects our confidence in the quality of every product we ship.

How to Return

1. Contact NOTERA Customer Care at [Insert Email] with your order number and reason for return.
2. We will issue a Return Authorisation Number (RAN) and return instructions within 2 business days.
3. Pack the item securely in its original packaging where possible. Unauthorised returns may be refused.
4. Once received and inspected, your refund or exchange will be processed within 5–10 business days.

Eligible Returns — Conditions

• Item must be unused and in its original, unwritten, unmarked condition
• Item must be returned in its original NOTERA packaging
• Return must be initiated within 100 days of the confirmed delivery date
• A Return Authorisation Number must be obtained before dispatching the return

Non-Returnable Products

The following products are excluded from the 100-Day Promise and cannot be returned or refunded, except where a manufacturing defect or NOTERA error is present:

• Personalised products (engraved, embossed, foil-stamped, monogrammed, or custom-printed items)
• Corporate and bulk orders once production has commenced
• Digital products and downloadable content
• Gift cards
• Items marked as Final Sale or Clearance

This exclusion does not affect your statutory rights where applicable law provides broader protections.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at [Insert Email] within 7 days of delivery with your order number and supporting photographs. We will arrange for a replacement, exchange, or full refund (including original shipping costs) at no additional charge. This commitment applies regardless of the 100-Day Promise eligibility of the product.

Exchanges

Exchanges are offered subject to stock availability. If the requested exchange item is unavailable, we will issue a full refund or store credit at your preference.

Refund Process

Approved refunds are issued to the original payment method. Processing time is typically 5–10 business days after refund approval, depending on your financial institution and payment provider. Original shipping charges are non-refundable unless the return is the result of a NOTERA error (wrong item, defective product).

Return Shipping Costs

For change-of-mind returns: return shipping is at the customer's cost. NOTERA recommends using a trackable shipping method, as we cannot be responsible for returns lost in transit. For returns caused by NOTERA's error (defective, damaged, or wrong item), NOTERA will cover return shipping costs.

Store Credit & Exchanges Over Refunds

Customers who prefer store credit over a cash refund will receive a credit equivalent to 110% of the purchase price — our way of thanking you for continuing your NOTERA journey.

The Notepad Club — Subscription Returns

Subscription renewals already processed and dispatched may not be refunded once fulfilment has commenced. Customers may skip, pause, or cancel future renewals at any time before the next billing date through their NOTERA account dashboard. Unwanted dispatched subscription boxes may be returned under the standard 100-Day Promise conditions.