Shipping policy

Our Commitment

NOTERA ships worldwide to selected destinations. We partner with premium carriers to ensure your objects arrive in the condition they were crafted — carefully packaged in NOTERA's signature materials.

Order Processing Times

Order Type	Processing Time
Standard Orders	1–3 business days
Personalised Orders	3–10 business days (depending on customisation complexity)
Corporate / Bulk Orders	Lead times quoted individually and confirmed in writing
The Notepad Club	Dispatched within 5 business days of each billing date

Estimated Delivery Timeframes

Destination	Estimated Delivery
Domestic (India)	3–7 business days
South & Southeast Asia	7–14 business days
Europe & UK	7–15 business days
North America	7–15 business days
Rest of World	10–20 business days

All timeframes are estimates only and are not guarantees. Actual delivery may vary based on carrier capacity, customs processing, and destination country conditions.

Shipping Rates

Shipping rates are calculated at checkout based on order weight, dimensions, and destination. Free shipping thresholds (where applicable) will be displayed on the website and at checkout. NOTERA reserves the right to amend shipping rates without prior notice.

Customs, Import Duties & Taxes

International shipments may be subject to customs duties, VAT, GST, import taxes, and brokerage fees imposed by the destination country. Where available, applicable charges will be estimated and displayed during checkout. Otherwise, the customer is solely responsible for all duties and taxes upon delivery. NOTERA has no control over these charges and cannot predict their amount. Refusal to pay duties will be treated as a refused delivery.

FSC Sustainability Note: All NOTERA products are shipped in FSC-certified packaging. We have eliminated single-use plastic from our fulfilment process. Carbon-neutral shipping options are available at checkout for select destinations.

Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses at checkout. NOTERA cannot be held responsible for delivery failures, delays, or losses arising from incorrect address information provided by the customer. If a package is returned due to an incorrect address, additional re-shipping charges will apply and original shipping fees are non-refundable.

Tracking

A tracking number will be provided by email once your order has been dispatched. Tracking updates are dependent on the carrier and destination and may not be available in real time for all international destinations.

Lost or Damaged in Transit

If your tracking status shows delivery but you have not received your order, please: (1) check with other household members and neighbours; (2) contact the carrier directly with your tracking number; (3) contact NOTERA Customer Care at [Insert Email] within 14 days of the indicated delivery date. We will investigate and work with the carrier to resolve the matter. Where NOTERA determines that an order is genuinely lost in transit, we will offer a replacement or refund at our discretion.

Refused Deliveries

Orders refused by the recipient at delivery will be subject to return shipping fees, applicable customs charges, and a restocking fee. Shipping costs are non-refundable for refused deliveries.

Delays Outside Our Control

NOTERA is not liable for delivery delays caused by customs inspections, adverse weather, carrier disruptions, public holidays, or peak-season demand. We will communicate known delays affecting multiple orders and assist in tracking where possible.